Frequently Asked Questions – Professional Learning

Coordinators

I cannot log in, my password link says it is expired

Upon your account being created, you are immediately sent a login link for you to be able to set your account password. However, this link is only temporary. If you are unable to use the password link before it has expired (7 days), users can simply reset their own password by clicking on the "Forgot Password?" link.

For more information please see our Login and Password Reset article.

I have completed a module or course but it is not marked as complete

We ask that you try to refresh your page or try logging out of the Academy and logging back in again to see if the change has been saved.

If the module or course is still not marked as complete you may need to contact our support team at learning-support@thelearningbar.com or 1-877-840-2424 for assistance.

I forgot my username, how can I retrieve it?

Upon enrollment, we make sure that your username is easy to remember for all the users. Your username is just simply your email address that was registered with us. If the Academy does not recognize your email address please also try the following format FirstName.LastName, as a few of our early adopters have usernames in this format. Should you still be unable to login, please follow the directions found in our Login and Password Reset article, as you will receive your username along with a password reset request.

For further assistance please contact our support team at the learning-support@thelearningbar.com or 1-877-840-2424.

I am unable to view a copy of my online certificate.

Certificates of completion are automatically issued to you once you have successfully completed a course.

If you are having problems accessing your online certificate, or the course is not yet marked as complete, please contact our support team at learning-support@thelearningbar.com or 1-877-840-2424.

I received an Enrollment Key, how do I use it?

Some registered users are given an enrollment link for them to start their online training.

Here is an article on How to use an Enrollment Key.

I would like one of your courses, how do I register?

If a course has already been purchased for you as part of your Professional Development, please reach out to your district coordinator.

If you are looking to purchase a course please contact us at info@thelearningbar.com and one of our Business Development Representatives will get back to you shortly.